heybaji Support and contact, in one place
Fast support for Dhaka-based users, clear contact information, and a simple help center; those with questions about bKash, Nagad, Rocket will find quick answers here
Download the app View Help Center
heybaji Contact Hours
See 6 time blocks
Morning 9:00-12:00
Support team responds quickly in Dhaka time; for common questions, responses are usually within 10 minutes
Afternoon 12:00-3:00
During this time, both the help center and inbox are open; complex account questions may take a bit longer
Evening 3:00-6:00
For mobile users, this arcade loads the chat page properly even on slow internet
Evening 6:00-9:00
During busy times, contact increases, so send only the necessary information, user ID, and device model
Friday morning
At the end of the week, common questions about bKash or Nagad come more often; providing notes correctly speeds things up
Holiday
On holidays, replies come a little later, but urgent tickets are handled first
Fast information for heybaji Support
Four numbers tell a lot
4.8 / 5
Average rating
Users prefer quick answers and clear instructions
53,253
Reviews
Many opinions about the support experience have accumulated
365,925
Active user
With such a large group, common questions are resolved quickly
99.6%
Service uptime
Less downtime means the communication paths remain stable
Three simple steps to contact
1. Enter your identity
Username, phone number, and issue; write briefly; a one-line summary helps the team understand quickly
2. Send message
If you have a screenshot of the problem, attach it; APK, login, or account verification as needed, write that
3. View reply
Usually the reply comes on the same day; for complex cases requiring extra verification, the team informs separately
Requests from Dhaka, Chattogram, and Sylhet are organized under separate tags, so the same type of question does not require repeating answers
Always-on chat note
Chat remains open, but activity changes
Works on low data
The chat page usually loads on slow networks; even on rural 3G connections, small messages can be sent
Personal data secure
Do not require unnecessary information; only the necessary parts for verification are shown
Fast follow-up
Once a ticket is opened, answers come in the same thread; avoid sending questions as separate messages
Mobile-friendly
Easy to read and write on small screens, so most work is done from the phone
How long does it take for an email
Two-step verification takes time
Common questions
The first answer often arrives within 30 minutes; if it ends same day, that is best
Verification-related case
It may take longer in such cases to verify by matching name, number, and screenshot
Incomplete
If the matter isn't clear, the reply is delayed, so sending all information at once is wise
Dhaka Office Note
Dhaka users have more questions about bKash, Nagad, Rocket, so that tag is seen first
Using heybaji Contact and heybaji Help together makes things easier; ultimately a lightweight APK is the most convenient for fast support
What is in the Help Center
Three essential paths are together
- Login issue
- Account verification
- Payment instructions
Earlier Login guide Readers usually contact with fewer questions, and Payment page Viewing reduces confusion about bKash, Nagad, Rocket